The Pawshake Guarantee

We protect you. And your pets.

At Pawshake, our goal is to provide the very best pet care experience. The Pawshake Guarantee is our commitment to support you on the rare occasion when something goes wrong during a booking. It is included with every Pawshake booking and is our way of protecting you and your pet. Read below for details of our guarantee.

We value Peace of Mind

Your pet may need protection against unexpected life events. We offer a Peace of Mind Guarantee included in every booking made and paid through Pawshake.

In the unlikely event that your pet falls ill or gets injured during a Pawshake booking, and the pet sitter is unwilling or unable to pay the costs, we will take care of it for you.

Your peace of mind is priceless to us.

We include a free Happiness Guarantee in every booking made and paid through Pawshake to make sure you and your pet get the best pet care experience possible.

If, for any reason, you or your pet is not happy with your Pawshake booking, we will do our best to make it right. In many cases, we’ve noticed that when two parties have an honest conversation with each other, misunderstandings can be cleared up quickly.

Please reach out to us if you come to an agreement with your pet sitter(s), so we can prepare to step in to help facilitate discussions.

You are important to us

Are you not sure about something, do you feel uncomfortable or do you have any concerns? Please reach out to our Pawshake Support team and we will help you in the best way possible.