Claim

Submit a claim

How do I submit a claim?

Please reply to the email you originally sent us or contact us via our contact form and include the following information:

The booking number

Date of your meet and greet (if it’s your first booking with a sitter, the meet and greet must have taken place prior to the booking in order for the claim to be eligible)

Details of the situation

Details of any resolution attempts with the sitter

Any additional supporting documents (texts, written instructions, pictures, etc.)

Once we receive the information, we will begin the investigation. We understand that situations like these can be stressful for all involved so we aim to resolve them as quickly as possible. However, the time it takes will be greatly determined by the cooperation of the parties involved.

You are important to us

Are you not sure about something, do you feel uncomfortable or do you have any concerns? Please reach out to our Pawshake Support team and we will help you in the best way possible.