What if the pet sitter cancels at short notice?
These things happen rarely, but of course, a cancellation can happen due to family emergencies or illness.
If your sitter cancels within 2 weeks before the start of your booking, please contact us immediately so we can help you look for a replacement Pawshake sitter. You can also search for your own replacement Pawshake sitter.
There are certain times of year when it is extra busy on Pawshake. This peak season includes: Christmas , New Year and summer.
During peak season, it’s difficult to replace a pet sitter if they cancel on a pet owner. Our customer support team will always do their best to find a replacement, however this may not be possible when it is busy. We never want to leave pet owners without a pet sitter, as this can be incredibly inconvenient and lead to cancelled travel plans. These cancellations are stressful, costly and reflect very badly on Pawshake by undermining our key values of trust and safety.
As such, if you cannot provide a legitimate reason for cancelling a booking during peak season, your pet sitting account will be suspended for one month. This is an unavoidable consequence to prevent extensive stress and cost to pet owners who are placing their trust in you as a pet sitter and in Pawshake. Please take this into consideration when accepting bookings during peak season. Pet sitting is a big responsibility and we expect all booking commitments to be followed through as agreed.